Refund policy

Return & Refund Policy

Last Updated: July 22, 2026

At ZOVISTORE, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we're here to help.

1. Return Eligibility

You may request a return within 14 days from the date your order is delivered.

To be eligible for a return, the item must:

  • Be unused, unworn, and in its original condition.

  • Be returned in its original packaging with all tags, manuals, and accessories (if applicable).

  • Be accompanied by proof of purchase, such as your order number or invoice.

2. Non-Returnable Items

The following items are not eligible for return:

  • Personal care, beauty, and hygiene products that have been opened or used.

  • Customized or personalized products.

  • Gift cards and digital products.

  • Products damaged due to misuse, negligence, or normal wear and tear.

3. Damaged, Defective, or Incorrect Items

If you receive a damaged, defective, or incorrect product, please contact us within 48 hours of delivery.

To help us process your request quickly, please provide:

  • Your order number.

  • Clear photos or a short video showing the issue.

  • Photos of the product packaging, if applicable.

After verification, we will arrange a replacement or refund, depending on the situation.

4. How to Request a Return

To start a return:

  1. Contact our customer support team within 14 days of receiving your order.

  2. Provide your order number and the reason for the return.

  3. Wait for return authorization before sending the product back.

Returns sent without prior approval may not be accepted.

5. Return Shipping

  • If the return is due to a damaged, defective, or incorrect item, we will provide an appropriate solution, which may include covering the return shipping cost where applicable.

  • If returns are accepted for reasons other than our error, the customer may be responsible for return shipping charges.

6. Refund Process

Once your returned item is received and inspected, we will notify you of the status of your refund.

If approved, your refund will be processed within 14 business days to your original payment method.

Please note that the time taken for the refund to appear in your account may vary depending on your bank or payment provider.

7. Order Cancellation

Orders can be canceled before they are shipped. Once an order has been dispatched, it cannot be canceled. In such cases, you may request a return after delivery if your order meets the eligibility criteria in this policy.

8. Exchanges

We offer exchanges only for products that arrive damaged, defective, or incorrect, subject to product availability.

9. Refund Exceptions

Refunds may be declined if:

  • The returned item does not meet the eligibility requirements.

  • The product shows signs of use, damage, or alteration by the customer.

  • Required accessories, packaging, or proof of purchase are missing.

  • The return request is made after the 14-day return period.

10. Contact Us

If you have any questions about our Return & Refund Policy or need assistance with a return, our customer support team is here to help.

Email: zovistore004@gmail.com
WhatsApp: +91 62846 65004

Our support team will respond to your inquiry as soon as possible during our business hours.